FAQ

Frequently Asked Questions

1. Where do you ship?

We currently ship worldwide, including the United States, Canada, the United Kingdom, Australia, and more.

All orders come with free shipping. Delivery usually takes 7–15 business days depending on your location.

2. How long does it take to process my order?

Orders are usually processed within 24–48 hours after payment confirmation.

Once your order has shipped, you will receive a tracking number via email.

3. Are Vanwalk bags suitable for everyday use?

Yes! Vanwalk bags are designed for everyday adventures — school, work, travel, shopping, and daily outings.

Our bags combine cute Y2K aesthetics with practical storage, making them easy to match with different styles.

4. What can fit inside a Vanwalk backpack?

Our backpacks are designed to hold your daily essentials, including:

  • Phone
  • Wallet
  • Makeup
  • Water bottle
  • Notebook
  • Small accessories
  • Daily necessities

Some larger styles can also fit tablets or small laptops. Please check each product page for exact measurements.

5. Are the accessories included with the bag?

Selected Vanwalk bags include matching accessories or customizable charms.

Please check the product description for the exact items included with each style.

6. Do you offer gifts or packaging?

Yes! Vanwalk makes every order feel special.

Orders over $69 may receive complimentary gifts. Gift availability may vary depending on promotions and stock.

7. Can I change or cancel my order?

We process orders quickly, so please contact us within 12 hours if you need to make changes.

Once an order has been shipped, we are unable to modify or cancel it.

8. How do I track my order?

After your order ships, we will send a tracking email.

You can use the tracking number to check your delivery status anytime.

9. What if my bag arrives damaged?

We care about your experience.

If your order arrives damaged or has any issues, please contact our customer support team with photos, and we will help resolve the problem.

10. How do I contact Vanwalk?

If you have any questions, feel free to contact us:

Email: vanwalksam@gmail.com

Our customer service team will reply as soon as possible.